Cloud Solutions for Banking

Revolutionising the banking experience for its customers

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Improve customer experience, performance and financial management

Facing the challenges of the banking sector

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Customer acquisition

Attract leads by personalising interactions and increase sales team productivity by automating the sales process.

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Customer integration

Easily integrate new customers and effectively engage them to build loyalty.

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Customer service

Increase customer satisfaction by anticipating and proactively resolving customer issues.

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Risk management

Standardise processes with powerful, low-code, no-code automation.

Towards a new way of interacting with customers, managing banking products, financial operations and risks

77%
of banks and financial institutions said that leveraging data improves their ability to connect with their customers.

Source: Oxford Economics (2020)

97%
of banks say that their interactions with an in-house or outsourced IT department are important or critical to their success.

Source: Oxford Economics (2020)

How to quickly welcome customers, assess risks and finances in real time to become an open and agile bank

Banking and financial institutions are under increasing pressure to improve customer benefit in a highly regulated and competitive environment.

The democratisation of online payments, the multiplication of savings services, data management and the emergence of neo-banks: the financial sector must reinvent itself and innovate to meet the expectations of consumers seeking greater security, proximity and flexibility.

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Improve operational results with proactive information and automation to personalise customer experiences and increase employee productivity

  • Help bankers and relationship managers focus on prospects with a higher probability of conversion with predictive lead scoring.
  • Streamline and automate the sales process by using intelligent conversational bots to start proactive conversations, pre-qualify leads and provide quotes.
  • Aggregate financial, behavioural and demographic data to create a 360 degree view of the customer
  • Serve customers on the channel of their choice with personalised support and consistent digital and human experiences.
  • Protect online accounts from fraud with adaptive AI that continuously monitors the evolution of fraud mechanisms.

Companies in the banking sector that like to work with us!

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CEGID XRP FLEX

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